Shipping policy
Shipping Policy Last Updated: 24 December 2025
Thank you for shopping with Karpaa! We deliver beautiful wear across India. This Shipping Policy explains our process, timelines, costs, and what to expect.
See also: Return Policy | Terms of Service | Privacy Policy
1. Where We Ship
- Domestic: All India (serviceable pin codes only).
- International: Currently not available.
- Remote Areas: Extra charges may apply for North-East, J&K, Andaman/Nicobar. We'll notify you before dispatch.
2. Order Processing Time
| Order Type | Processing Time |
| Ready Stock | 1-2 business days |
| Pre-Order/Custom | 2-5 business days (notified at checkout) |
| Weekends/Public Holidays | Next business day |
Business Days: Monday-Saturday (excluding national holidays).
3. Delivery Timeline
| Shipping Method | Timeline | Coverage |
| Standard | 5-7 business days | All India |
| Express | 3-5 business days | Major cities |
| Remote Areas | 10-15 business days | NE, Islands, Hills |
Total Time = Processing + Shipping.
Example: Order Monday → Processed Wednesday → Delivered next week.
4. Shipping Costs
| Order Value | Shipping Fee |
| ₹0 - ₹999 | Free |
| ₹1,000 - ₹1,999 | Free |
| ₹2,000+ | Free |
- Non-refundable (even if returned).
- COD: Free (available select areas).
- Bulk/Wholesale: Custom rates—contact us.
5. Shipping Partners
We use trusted couriers:
DTDC, Delhivery, Blue Dart, Ecom Express, India Post
- Selected automatically based on pin code.
- Tracking shared via WhatsApp/Email post-dispatch.
6. Order Tracking
- Dispatch Email/WhatsApp: Contains tracking link.
- Track Here: Click link or visit courier website.
- Stuck? WhatsApp +91-9784064425 with order #.
7. Delivery Process
✅ What to Expect:
- Double-packed in waterproof box for protection.
- Cash on Delivery (COD) available (select areas).
- Delivery between 10 AM - 8 PM.
✅ On Delivery:
- Inspect package before signing.
- Check contents, tags, condition.
- Refuse if damaged/wrong—don't accept.
❌ We Can't Deliver To:
- PO Boxes
- Unverifiable addresses
8. What If There's a Problem?
| Issue | Timeline | Action |
| Damaged/Wrong Item | 24 hours | WhatsApp photos + video → Free replacement |
| Delayed | After ETA + 3 days | Track + contact support |
| Not Delivered | 15 days | File courier complaint → Full refund |
Proof Required: Unboxing video, photos of packaging/product/tags.
9. Important Notes
- Force Majeure: Delays due to weather, strikes, festivals not our responsibility.
- Customs/Duties: International (future) borne by customer. • Multiple Orders: Shipped separately unless combined.
- Returns: Shipping fees non-refundable (see Return Policy).
10. Contact Us
WhatsApp: +91-9784064425 (Fastest)
Email: support@karpaa.in
Phone: +91-9784064425
Hours: Mon-Sat, 10 AM - 7 PM
Address: 23, Bajrang Nagar Vistar, Malpura Gate, Sanganer, Jaipur, Rajasthan 302029
Track your order anytime: Reply "TRACK [Order #]" on WhatsApp.