Refund policy

We value your trust and aim to make your shopping experience smooth and transparent. Please take a moment to review our return and exchange terms below:

 Eligibility

  • You can request a return or exchange within 7 days from the date of delivery.
  • Products must be unused, unwashed, undamaged and in their original condition.
  • All original tags, labels and tag loops must be intact and attached to the product.
  • No return or exchange is allowed on Clearance Sale / Final Sale products, except in case of a manufacturing defect or damage.

Refund Policy

  • Refunds are not made to the original payment method.
  • All approved refunds are issued only as Store Credit (coupon/credit) that can be used on future purchases.
  • A flat fee of ₹200 will be deducted as processing and logistics charges from the refundable amount.
  • Store credit will be valid for 180 days from the date of issuance.
  • Refund will be initiated only after the returned product passes our quality check at our facility.

Exchange Policy

  • You can request an exchange for your product at any time, subject to stock availability and approval by our team. The policy is customer-friendly but protects the brand from repeated logistics costs.
  • Defective or damaged items (on receipt) will be exchanged free of cost after verification.
  • First exchange for size issue on an order is free of cost (no extra delivery charge). 
  • All further exchanges (second time onwards for the same order) will be chargeable with a ₹200 delivery fee per exchange.
  • Exchanges are allowed, but only one free exchange per order; any additional exchanges will be chargeable as mentioned above.
  • Before placing a size-related exchange request, you must first contact our support team. Approval of size exchange and applicable charges will depend on your reason for exchange and current stock availability.
  • Exchange requests will be processed only if the product is in original condition, unused, unwashed, and with all tags and tag loop intact.

How to Request a Return or Exchange

  1. Contact us within 7 days of delivery through: WhatsApp: +91-9784064425 or Email: support@karpaa.in.
  2. Share your order number and clear photos of the full product, the tags and tag loop, and the packaging (for damaged/defective claims).
  3. Once your request is approved, a pickup will be scheduled from your delivery address.

Pickup, Shipping & Quality Check 

  • We usually arrange pickup within 48 working hours from your address (serviceable pin codes only).
  • Please pack the product securely in the original packaging. If original packaging is not available, use any sturdy, well-sealed packaging.
  • The pickup executive may perform a basic quality check at the time of pickup and can refuse pickup if the product does not meet basic conditions.
  • Final quality check will be done at our warehouse. If the product fails QC (used, washed, damaged, missing tags or tag loop), refund or exchange will not be processed.

Clearance / Final Sale Products

  • Products purchased under Clearance Sale, Final Sale, or heavy discount events are non-returnable and non-exchangeable.
  • Only if such a product is received in a defective or damaged condition, it will be eligible for an exchange of the same product/size, subject to stock availability.

Tag Loop & Condition 

  • All products are shipped with a tag loop attached. This is mandatory for return or exchange eligibility.
  • Returns or exchanges will not be accepted if the tag loop is removed, cut, broken, or tampered with; if the product shows signs of use, wear, alterations, washing, or damage; or if the product is returned without original tags, labels or necessary accessories.

Damaged or Wrong Product Received 

  • If you receive a damaged, defective, or wrong product, please inform us within 24 hours of delivery.
  • Share an unboxing video and clear photos of the product, tags, and packaging for verification.
  • After verification, we will process a free replacement or exchange as applicable.

General Terms 

  • We reserve the right to approve or reject any return or exchange request based on our policy and quality checks.
  • Multiple items from different orders cannot be combined in a single return or exchange request.
  • If our courier partner is not serviceable at your pin code, we may ask you to selfship and may reimburse shipping up to a fixed limit, subject to prior approval.

If you have any questions, please contact us on WhatsApp at +91-9784064425 or email at support@karpaa.in.