Contact information
Updated: 24 December 2025
We're here to help! Reach out anytime for orders, support, or questions about your shopping and your shopping experience.
Quick Contact Options
| Need | Fastest Way | Details |
| Order Status | +91-9784064425 | |
| Returns/Exchange | +91-9784064425 | |
| General Queries | support@karpaa.in | |
| Track Order | Reply "TRACK [Order #]" |
Our Details
Karpaa
23, Bajrang Nagar Vistar, Malpura Gate,
Sanganer, Jaipur, Rajasthan 302029
Email: support@karpaa.in
WhatsApp/Phone: +91-9784064425
Website: www.karpaa.in
Business Hours: Monday - Saturday: 10:00 AM - 7:00 PM IST
Sunday: Closed (emergencies via WhatsApp)
What We Help With
✅Order tracking & status
✅ Returns & exchanges (7-day policy)
✅ Size/fit queries (size charts)
✅ Payment issues
✅ Shipping delays
✅ Product questions (fabrics, care)
❌ Not Available: Live chat (coming soon), international calls
How to Reach Us (Fastest First)
1. WhatsApp (Recommended - 24/7)
+91-9784064425
- Send: Order #, photos, or query
- Track: Reply "TRACK [Order #]"
- Returns: Photos + reason
- Response: Within 2 hours (24/7)
2. Email
support@karpaa.in (General)
wholesale@karpaa.in (Bulk orders)
- Response: 24 business hours
- Include: Order #, full name, photos
3. Phone
+91-9784064425
- Business hours only (10 AM - 7 PM)
- WhatsApp calling preferred
Response Times
| Channel | Business Hours | After Hours |
| 30 mins | 2 hours | |
| 24 hours | 48 hours | |
| Phone | Immediate | N/A |