Refund & Cancellation Policy
Return and Refund Policy
Effective Date: 15 Feb 2025
Thank you for shopping at karpaa . We value your satisfaction and want to ensure a seamless shopping experience. Please read our Return and Refund Policy carefully to understand your rights and obligations regarding returns, exchanges, and refunds.
1. Return Eligibility
We accept returns under the following conditions:
• Items must be returned within *[7] days* from the date of delivery.
• The product must be *unused, unwashed, and in its original condition* with all tags and packaging intact.
• Items on sale, customized orders, or special promotional products *are not eligible* for return.
• Proof of purchase (receipt or order confirmation) must be provided.
2. How to Initiate a Return
To request a return, follow these steps:
1. Contact our customer support at [Your Contact Email/Phone] within the return period.
2. Provide your order details and reason for return.
3. We will review your request and provide return shipping instructions if applicable.
4. Ship the item back using a trackable shipping method. The return shipping cost will be borne by the customer unless the return is due to an error on our part (e.g., defective or wrong product sent).
3. Exchange Policy
• We offer exchanges for size-related issues or if you receive a defective or incorrect product.
• Exchange requests must be made within *[7] days* of delivery.
• Availability of exchange items is subject to stock.
4. Refund Policy
• Refunds will be processed only after the returned item passes inspection.
• If approved, the refund will be credited to your original payment method within [5] business days.
• Shipping charges are non-refundable unless the return is due to an error on our part.
• If your refund is delayed, please check with your bank before contacting us.
5. Damaged or Defective Items
If you receive a damaged or defective item, please notify us within [2] days of delivery with photos of the issue. We will arrange for a replacement or refund based on the situation.
6. Cancellations
• Orders can be canceled within [24] hours of placement if they have not been shipped.
• Once an order is shipped, cancellation is not possible.
We appreciate your understanding and support. Happy shopping at Karpaa